Effective Date: 01/01/2025
Fovea Pty Ltd (“Fovea”, “we”, “us”, or “our”) respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in relation to the collection, storage, use, and disclosure of your personal information.
This Privacy Policy applies to personal information collected via our website at https://fovea.com.au, through customer interactions, and via third-party services we use to operate our business.
What Personal Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party gateways)
- Printer model or product preferences
- Any other information you provide through forms, emails, or communications with us
- Technical information (IP address, browser type, device ID, etc.)
- Usage data collected via cookies and analytics tools
How We Collect Personal Information
We may collect personal information in the following ways:
- When you place an order on our website
- When you create an account
- When you contact us via email or contact form
- When you subscribe to our newsletter or promotional emails
- When you participate in surveys, promotions or feedback forms
- Through automated technologies like cookies, analytics, or tracking tools
- From third-party platforms or service providers (e.g. payment processors, shipping providers)
Why We Collect Your Information
We collect, hold and use your personal information to:
- Process and deliver your orders
- Provide customer support
- Communicate with you about your orders, returns, or enquiries
- Send updates, promotions, or marketing (where you’ve opted in)
- Improve our website, services, and customer experience
- Comply with legal obligations
- Prevent fraud or misuse of our website
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us via email.
Disclosure of Personal Information
We may share your personal information with third parties to help us operate our business, including:
- Payment processors (e.g. PayPal, Stripe)
- E-commerce platforms (e.g. Shopify or others)
- Shipping and logistics companies (e.g. Australia Post, Sendle, etc.)
- Email and marketing service providers (e.g. Mailchimp, Klaviyo)
- IT service providers (e.g. website hosting, cloud storage)
- Analytics providers (e.g. Google Analytics)
- Legal, regulatory, or law enforcement authorities, if required by law
Some of these service providers may be located overseas, including in the USA or other countries. Where your personal information is transferred internationally, we take reasonable steps to ensure that it is handled in accordance with Australian privacy laws.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Improve performance and user experience
- Analyse website traffic and usage
- Support marketing and remarketing activities
You can manage or disable cookies through your browser settings, although doing so may affect your ability to use some features of our site.
Storage & Security
We store personal information in electronic form using third-party cloud-based platforms. We take reasonable steps to protect your personal information from loss, misuse, interference, and unauthorised access or disclosure.
However, no method of transmission over the Internet is 100% secure. You provide your personal information at your own risk.
Accessing & Updating Your Information
You may request access to, or correction of, the personal information we hold about you by contacting us.
We will take reasonable steps to verify your identity before fulfilling your request and respond within a reasonable timeframe (usually within 30 days).
Retention of Data
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g. for tax or accounting compliance).
Third-Party Websites
Our website may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal or business requirements. Updates will be posted on this page with a new “Effective Date.” Your continued use of our site after changes are made constitutes your acceptance of the revised policy.
Contact Us
For any questions, concerns or complaints, contact us at:
Fovea Pty Ltd
Website: https://fovea.com.au/
Contact Form: Click Here